Warranty Policy

Jewelry Warranty Policy

At Joanne Stone Design, we are committed to the quality and craftsmanship of each piece we create. We offer this warranty to ensure that you can enjoy your jewelry with confidence and peace of mind.

Warranty Coverage

We provide a 12-month limited warranty from the date of purchase.

• Within the first 3 months, we cover any manufacturing defects at no cost to the customer.
  

• From 3 to 12 months, we continue to cover repairs related to normal wear and tear, including: Broken chain clasps, Open jump rings, Stones that become loose due to metal fatigue
  

If your repair qualifies under warranty, shipping and handling costs will also be covered by us.

Not Covered Under Warranty

• Damage caused by accidents, misuse, or impact (e.g., dropping the piece)
  

• Chipped, broken, or lost stones due to external damage

• Normal tarnishing or fading of plated finishes over time
  
  

Please note: All our pieces are handcrafted and feature natural stones, which are inherently delicate. We encourage our clients to handle them with care to preserve their beauty.

Out-of-Warranty Repairs

If your piece is damaged due to accidental mishandling or falls outside of the warranty period, we are happy to offer a repair service.
In these cases:

• A repair fee will be applied, depending on the type of damage.
  

• Shipping costs are the responsibility of the customer.
  

To request a repair or inquire about your warranty, please contact us at: Info@JoanneStoneDesign.com