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Shipping Information

Ship times listed below follow the processing of your order.

All orders are shipped with signature required upon delivery to protect your purchase.

Continental U.S. Shipping

We ship FedEx insured, and offer three shipping options within the continental United States:

  • Standard/Ground (5-7 day delivery)
  • Second-Day Air
  • Overnight Next-Day Air (does not include Saturday delivery)

Continental U.S.

Hawaii

Alaska

Puerto Rico

Ground (5-7 day delivery)

$20.00

Overnight Next Day Air*

 

(Please give us a call to request Saturday delivery. An additional charge applies.)

Please Note:

We are unable to deliver to P.O. Boxes.

Shipments to Alaska and Hawaii may only be shipped via second-day air.

International Shipping

Can my order be delivered internationally?

Yes. The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination

Delivery Promise

Canada

1-12 business days

United Kingdom

2-6 business days

Australia

3-7 business days

Ireland

2-10 business days

Mexico

2-6 business days

Central America and the Caribbean

2-7 business days

South America

2-8 business days

Europe

2-8 business days

Japan

2-8 business days

Hong Kong

2-8 business days

Singapore

3-8 business days

Asia-Pacific

2-7 business days

South Asia

3-7 business days

Africa and the Middle East

2-10 business days

Iceland

3-6 business days


How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

 

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries. International taxes (such as Value Added Tax, or VAT) are set by the destination country. We will be able to provide this information to you once you place your order. Feel free to also give us a call at 786.301.4529 or email us at info@joannestonedesign.com

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

We will be sending you an email with you tracking number once the order is shipped out

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at 786.301.4529 or email us at info@joannestonedesign.com and Joanne Stone Design will gladly assist you with any questions relating to your international order. 

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at 786.301.4529 or email us at info@joannestonedesign.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.