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RETURNS/EXCHANGE

We want you to be completely happy with your purchase, but if you are not satisfied for any reason, we offer free returns on orders within seven days of receipt in their complete original packaging and in unworn condition. Please call us toll free at 786.301.4529 or email info@joannestonedesign.com for a prepaid return label that will be sent to the original email address associated with the order. Merchandise will be insured to joannestonedesign..com. Credit will not include original shipping charges.

SPECIAL ORDER POLICY

Special orders can take from 2weeks up to 6months depending on the the stone chosen and complexity of the design. As we see each piece as a miniature sculpture and a piece of art, we will take the time needed to complete with each piece.  Special Orders may not be canceled or returned. We reserve the right to not ship special occasion jewelry or to ask for a written confirmation indicating your commitment of a final sale during holiday periods. 

Special orders will be charged a non-refundable deposit of 50% at the time the special order to the designer is confirmed (learn more about special orders).

 

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PAYMENTS

Paying for Your Order

joannestonedesign.com accepts the following for Internet purchases:

  • American Express
  • Visa
  • Master Card
  • Discover
  • PayPal
  • Affirm

 Special orders will be charged a non-refundable deposit of 50% at the time the special order to the designer is confirmed (learn more about special orders).

Sales tax will be added to only shipments made within the State of Florida. Sales tax also applies to shipping charges.

Where to Find the Security Code

Here's where you'll find the requested credit card security codes:

Visa, Mastercard & Discover
On the back of your card: Three-digit, non-embossed number printed on the signature panel immediately following your account number.

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American Express
On the front of your card: Four-digit, non-embossed number printed above your account number.

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PRIVACY 

Privacy Policy

Our commitment to you, our valued client, when you visit joannestonedesign.com, is to provide you with an experience as exciting as possible, the ultimate customer service for which Joanne Stone Design is known coast to coast, and most importantly, privacy and security when you visit our site.

To respect your privacy, we guarantee that any and all information you are providing will remain strictly confidential and safely stored. No information about the visitors to our site will be sold, shared, or made accessible to any entity foreign to joannestondesign.com or joannestondesign